Your privacy is our priority. This policy explains what data we collect, how we use it, and your rights.
ShanHai operates under a strict no-logs policy. We do not collect, store, or share your IP address, DNS queries, browsing activity, connection timestamps, session duration, bandwidth usage, or any other information that could identify you or your activities online. Your privacy is technically guaranteed by our architecture.
We collect only the minimum information required to provide the service: your email address (for account creation), payment transaction reference numbers (for subscription management — not full payment details), and aggregate anonymized usage statistics (total bandwidth consumed per account, to enforce plan limits). We do not collect personally identifiable information beyond what is strictly necessary.
All payments are processed by our third-party payment partners. ShanHai does not store your credit card numbers, bank account details, or other financial information. We receive only a transaction reference confirming successful payment. Our payment partners comply with PCI-DSS standards and applicable financial regulations.
Information we collect is used exclusively to: create and manage your account, process your subscription payments, provide technical support when requested, and comply with legal obligations where strictly required by law. We do not sell, rent, or share your personal information with advertisers, data brokers, or any other third parties.
We use industry-standard encryption (TLS/SSL) to protect data in transit between your device and our servers, and AES-256 encryption for any data stored at rest. Our infrastructure employs firewalls, intrusion detection systems, and regular security audits to protect against unauthorized access.
We may update this Privacy Policy from time to time. Significant changes will be communicated to users via email or a notice on our website. Continued use of the service after changes are posted constitutes acceptance of the updated policy. Last updated: January 2026.